Full-scale Help Desk with unlimited calling
- Enterprise-level support and response
- Unlimited number of calls*
- Assistance with day-to-day issues in a timely and cost effective manner
- Remote service and onsite visits as required upon approval
Fully Managed End Point Detection and Response
(Next-Gen Anti-Virus)
- Monitored EDR software
- Remotely Managed and consistently updated
- Using artificial intelligence to proactively detect suspicious behavior
Managed software patches and updates
- Microsoft Windows updates
- Microsoft security updates
- Remote management and deployment of other common relevant updates
How does the Help Desk work?
- Users will be able to contact the Help Desk during business hours via telephone, email or an icon on their desktop.
- The majority of calls are resolved within 15 minutes. Calls are unlimited and covered in the monthly fee.
- Support includes items such as:
- Printing
- Hardware problems
- Basic application troubleshooting
- Network issues (routers, firewalls, etc.)
- *Calls not resolved within the 15 minute window will be optionally escalated to either a 30-minute paid block or a customized quotation can be provided.
- You will be notified to approve any extended remote session, onsite visit and/or depot drop off, and any associated additional charges.
Why MicroAge?
- Over 35 years of IT industry expertise
- Proven, broad technical base of experience
- Large, in-house team of support agents
- Locally owned and managed
- Proudly 100% Canadian
"Microage's staff are knowledgeable, professional and friendly. Significant improvements in our system have taken place since we started working with you."
Karen Wilson, ED Employment Planning & Counselling PeterboroughLet us become YOUR NEW I.T. department!
Have more questions? Want to chat with one of our sales team?
Give us a call at 1-877-209-4825.